FAQs

DELIVERY

How long will it take to receive my order?

As most of our items are handmade to order, turnaround times can vary depending on the piece. We aim to send most orders out within 2 days.

• Turnaround time (excluding handwriting items) - 2 working days

• Turnaround time for handwriting items - 5 working days

Are there customs and import taxes?

Orders shipped outside the UK may be liable to custom charges, taxes, duties and extra fees charged by the delivery company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our studio.

GIFTING & SIZING

Will my item be gift wrapped?

All of our pieces are presented in a bespoke Minetta box, ready for gifting.

Can I leave a gift note?

Yes you can! If you would like to include a personal message you can enter this in to the text box when checking out.

Help, I’m buying as a gift and don’t know what size to choose!

Adding an extender chain is the perfect option when you aren’t sure of the exact size needed. This will allow for some adjustability, allowing the bracelet to be fastened at the perfect length.

Want a longer length than the standard sizes offered?

Take a look at our extender chains, as these will add additional adjustable length to any piece.

MATERIALS & JEWELLERY CARE

What materials do we use?

Sterling Silver

Sterling silver is a precious metal, which contains 92.5% pure silver. It is often referred to as ‘925 silver’. The other 7.5% is usually copper, which adds strength to the silver.

Gold Filled

14k gold fill is composed of a multiple layers of solid gold, bonded with heat and pressure to high quality jewellers brass. This results in a thick layer of real 14k gold, with the look and feel of 14K gold jewellery. It's a beautiful, durable alternative to solid gold and can be worn by most people with sensitive skin.

Rose Gold Filled

Rose gold fill is the same as gold fill, with a small amount of copper added to give it a rose hue.

How can I care for my jewellery and will it tarnish?

Gold fill is very tarnish resistant and is easy to keep looking beautiful. If your jewellery starts to look dull or tarnished over time, a soft polishing cloth can be used lightly to clean. We recommend using a gentle, light touch so as not to rub too hard against the metal.

All sterling silver is susceptible to tarnish, caused by a natural reaction that happens when silver is exposed to air and moisture. Tarnish is easily removed with a polishing cloth, or a silver cleaning product.

I have sensitive skin, is gold fill suitable for me?

14k gold fill is considered to be be suitable for most people with sensitive skin, as it has a thick layer of gold over a core of jeweller’s brass. Our gold filled items do not contain nickel, however as each person’s skin sensitivities are different, it is still possible that gold fill might not be right for you.

Returns & Exchanges

We hope that you are completely happy with your purchase from us, but if for any reason you need to discuss your order, please don’t hesitate to get in touch here.

Because of the nature of these items, unless they arrive damaged or defective, the following items cannot be returned or exchanged:

• Personalised items

• Bespoke orders

• Earrings (due to hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• Contact us within: 14 days of delivery

• Post items back within: 30 days of delivery

• To cancel an order, please let us know within 24 hours of purchase.

Please see our returns policy for more information.